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Thank you for selecting Ongadi Studios as your partner for creative endeavors in web development, software engineering, and graphic design. We’re committed to excellence in our offerings, but we acknowledge there might be instances where a refund becomes necessary. Kindly review our refund policy applicable to purchases made within the previous 7 days.

Eligibility:

Our refund policy extends to the following packages procured from Ongadi Studios: web development, software engineering, and graphic design packages. Eligibility for a refund requires conformity with the following conditions:

  • The purchase was made no more than 7 days ago.
  • Proof of purchase, such as an invoice or order confirmation, is presented.
  • A refund request is formally submitted through email to info@ongadib.com or by phoning us at +254727710057.

Refund Process:

If you’re eligible and desire a refund, adhere to these steps:

  • Reach out to us within 7 days from the purchase date to start the refund procedure.
  • Furnish us with your purchase proof and any pertinent information about your order.
  • Our team will evaluate your appeal and reply within 3 business days with a decision regarding the refund.

Refund Options:

Once your refund request is sanctioned, we present the following alternatives:

  • Full Refund: We will process a complete refund of the amount paid, using the original payment channel.
  • Partial Refund: We might propose a partial refund in scenarios where only some services or products were rendered.

Non-Refundable Items:

Be advised that certain offerings are exempt from refunds, including:

  • Any services or products outside the scope of the web development, software engineering, and graphic design packages.
  • Custom-made or personalized services or products designed for your unique needs.

Get in Touch:

For any inquiries or issues concerning our refund policy, please connect with us via the methods below:

Email: info@ongadib.com
Phone: +254727710057

Your satisfaction is paramount, and we’re dedicated to resolving any concerns swiftly. Our team stands ready to guide you through the refund mechanism and offer the requisite assistance.

Be aware that this refund policy can be altered without prior indication. The policy version that was operative at your time of purchase will govern.

Thank you for opting for Ongadi Studios. Your confidence in our services is highly esteemed, and we anticipate being of service to you again soon.

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